TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

These Terms and Conditions govern your access to and use of the FIRSTMIDAS Mobile Banking App ("the App"), operated by FIRSTMIDAS MICROFINANCE BANK LIMITED ("FIRSTMIDAS", "the Bank", "we", "our" or "us").

By downloading, registering or using the App, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, you should not use the App.

2. ELIGIBILITY AND REGISTRATION

The App is available to eligible FIRSTMIDAS customers who have completed the Bank's registration, identity verification and Know Your Customer (KYC) requirements.

You agree to provide accurate information and keep your registration details updated. The Bank reserves the right to decline or restrict access where necessary for security, regulatory or operational reasons.

3. SERVICES AVAILABLE

Depending on your account type and eligibility, the App may provide access to:

• Account balances and transaction history.
• Transfers to FIRSTMIDAS and other bank accounts.
• Electronic payments and transaction confirmations.
• Account management services.
• Available savings, loan and other banking products.
• Transaction alerts and banking notifications.

The availability of services may change from time to time.

4. ACCOUNT SECURITY

You are responsible for protecting your login details, passwords, transaction PINs, OTPs and other authentication credentials.

You must not share these details with anyone. You should also secure your mobile device and immediately report suspected unauthorised access, lost devices or compromised credentials to the Bank.

FIRSTMIDAS will never request your confidential banking PIN or OTP through unsolicited calls, messages or social media.

5. TRANSACTION AUTHORISATION

You are responsible for ensuring that transaction details, including beneficiary names, account numbers, receiving banks and amounts, are correct before confirming transactions.

Transactions authorised using your valid credentials will be handled in accordance with applicable laws, regulatory requirements and the Bank's security procedures.

Completed transactions may not be reversible without the cooperation of the receiving institution or beneficiary, or another lawful basis for reversal.

6. TRANSACTION LIMITS AND CHARGES

Transactions may be subject to applicable daily limits, account restrictions, fees and charges.

The Bank may review transaction limits and applicable charges in accordance with regulatory requirements. Relevant fees will be communicated through appropriate Bank channels before transactions are completed, where required.

7. FAILED OR DELAYED TRANSACTIONS

Transactions may occasionally be delayed, unsuccessful or pending due to network interruptions, technical issues or third-party payment infrastructure.

Customers should report disputed, failed or duplicated transactions promptly through official Bank channels.

FIRSTMIDAS will investigate and process applicable reversals or adjustments in accordance with relevant regulatory requirements and payment system procedures.

8. CUSTOMER RESPONSIBILITIES

By using the App, you agree to:

• Provide accurate and current information.
• Keep your authentication credentials confidential.
• Review transactions before authorisation.
• Use the App only for lawful purposes.
• Report suspicious transactions promptly.
• Avoid unauthorised access, manipulation or misuse of the App.
• Comply with applicable banking regulations and Bank policies.

The App must not be used for fraud, money laundering, terrorist financing or any other unlawful activity.

9. SERVICE AVAILABILITY

FIRSTMIDAS will make reasonable efforts to ensure the App remains available and functional.

However, services may be temporarily interrupted due to maintenance, system upgrades, network failures, cybersecurity incidents, third-party service interruptions or circumstances beyond the Bank's reasonable control.

The Bank may suspend services where necessary to protect customers, maintain security or comply with regulatory requirements.

10. PRIVACY AND DATA PROTECTION

The Bank collects and processes personal and financial information to provide banking services, authenticate transactions, prevent fraud and meet regulatory obligations.

Your information will be handled in accordance with the Nigeria Data Protection Act 2023 and applicable regulations.

For further information, please read our Privacy Policy:

https://firstmidasmfb.com/privacy-policy

11. SUSPENSION AND TERMINATION

FIRSTMIDAS may restrict, suspend or terminate access to the App where suspicious activity, security risks, regulatory requirements or violations of these Terms and Conditions are identified.

Where appropriate and legally permissible, affected customers will be notified.

Deactivating the App does not automatically close your bank account or cancel outstanding financial obligations.

12. INTELLECTUAL PROPERTY

All trademarks, logos, software, designs and other intellectual property associated with the App belong to or are licensed to FIRSTMIDAS or their respective owners.

Users may not copy, modify, distribute, reverse engineer or commercially exploit the App without appropriate authorisation.

13. LIABILITY

The Bank shall take reasonable measures to protect customers and provide reliable banking services.

To the extent permitted by law, FIRSTMIDAS shall not be liable for losses arising solely from customer negligence, disclosure of confidential credentials, incorrect transaction details or service interruptions beyond its reasonable control.

Nothing in these Terms excludes any liability or customer protection that cannot lawfully be excluded under Nigerian law.

14. COMPLAINTS AND DISPUTE RESOLUTION

Customers may report complaints, transaction disputes or service-related issues through the Bank's official customer support channels.

The Bank will investigate and address complaints in accordance with applicable CBN regulations and its complaint resolution procedures.

Unresolved complaints may be escalated to the appropriate regulatory authorities, including the Central Bank of Nigeria.

15. CHANGES TO THESE TERMS

FIRSTMIDAS may update these Terms and Conditions to reflect changes in laws, regulations, technology or banking services.

Updated versions will be published on the Bank's official website or made available through the App. Where required, customers will be notified and asked to accept material changes before continuing to use affected services.

16. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the Federal Republic of Nigeria and applicable banking and financial services regulations.

17. CONTACT INFORMATION

For enquiries, complaints or assistance, please contact:

FIRSTMIDAS MICROFINANCE BANK LIMITED

• Website: https://firstmidasmfb.com
• Telephone:
• Email: support@firstmidasmfb.com
• Address: 2, Usi Road, Ido-Ekiti, Ekiti State Nigeria

18. CUSTOMER ACCEPTANCE

By selecting "Accept & Continue", registering or using the FIRSTMIDAS Mobile Banking App, you confirm that:

• You have read and understood these Terms and Conditions.
• You agree to comply with the conditions governing the use of the App.
• You acknowledge our Privacy Policy.
• You accept responsibility for protecting your banking credentials and authorised transactions.

If you do not agree to these Terms and Conditions, please discontinue registration or use of the App.

FIRSTMIDAS MICROFINANCE BANK LIMITED

Your Success, Our Business.